FAQ
Below is a list of the most frequently asked questions.
We offer a variety of cleaning services including deep cleaning, regular maintenance cleaning, carpet cleaning, furniture cleaning, and window washing. We cater to both residential and commercial spaces.
Our pricingis based on the type of service and the size of the area to be cleaned. We charge $55 per hour for a single cleaner for small spaces, $100 per hour for a two-person crew for larger areas, and customized pricing for spaces over 3500 sq ft requiring a larger team.
Yes, after the initial cleaning, we will offer a fixed price for ongoing maintenance services to keep your space in ideal condition consistently. This fixed price plan is designed to be cost-effective and ensures that your environment remains perfectly clean without the need to renegotiate prices each time.
Yes, we provide all necessary cleaning supplies and equipment. If you have specific products you would prefer us to use, please let us know in advance.
Absolutely! You can book online through our website or call us directly to schedule your cleaning service.
Deep cleaning includes thorough cleaning of all surfaces, floors, and fixtures in your home or office. It also includes tasks like cleaning inside appliances, windows from the inside, and if requested, laundry services.
The duration of cleaning depends on the size of the space and the type of cleaning service. A typical one-bedroom apartment might take 2-3 hours, whereas larger spaces will require more time.
We require a 24-hour notice for cancellations or rescheduling. Cancellations made less than 24 hours before an appointment may incur a fee.
Yes, we offer eco-friendly cleaning services using products that are environmentally safe and effective.
We recommend removing any personal items or valuables that you do not want handled during cleaning. If there are specific areas or items you want us to focus on, please let us know in advance.
That is up to you, whatever you feel most comfortable with. 1. You can leave a key under the door mat on the day of cleaning. 2. You can give send the code to the garage. 3. You can leave the door unlocked the day of cleaning.
Your cleaners can only clean inside windows. They typically can NOT clean outside (exterior) windows.
Yes, your home must have electricity and running water for your cleaners to work properly. If your cleaners arrive and your electricity or water is shut off, the cleaning will be considered cancelled and our normal cancellation policy will apply. If you still require the cleaners to clean without electricity or running water then it is up to the cleaners discretion to leave or stay, and in that case you take full responsibility that the cleaning may not be perfect at the end and there will be no refunds, discounts, re-cleans, or any other compensation under any circumstance.
Your complete satisfaction is very important.
- We request all customers to ask your cleaners for an initial and final walkthrough. At that point you can mention to your cleaners if you are not satisfied with anything and they can fix it at that moment before they leave. In special cases, the cleaners can come back to fix any issues.*
- Our agency must be contacted within 48 hours of a cleaning regarding any and all complaints. After 48 hours from the cleaning date, no complaints will be accepted and any additional services will be charged at full price.